Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Thread Tools Search this Thread Display Modes
Old 05-13-2014, 08:39 AM
mbambe mbambe is offline
Aspiring Member
Join Date: May 2014
Posts: 1
mbambe has 10 reputation points
Default IP 500 V2 randomly - different telephones dialing numbers


I hope you can help. We have an Avaya IP 500 v2 and seem to be having some very strange problems. We have a total of 33 incoming call routes, with a total of 19 allocated to employee direct dials. Some of these are connected to telephones placed on unmanned desks.

Over the past couple of months some of the unmanned phones have randomly dialled external and internal numbers or checked voicemail. We have noticed this as the speaker on the unmanned phone suddenly comes on randomly and announces that there are no voicemails, or there is a problem reaching a number. There is no pattern which would indicate a problem with one call route/DD as it seem to happen on different DD's each time and no-one is near the phone at the time, or has even been near within the last 10-20 minutes at least.

If possible could you please confirm what you think this could be? Is there a quick fix you could recommend?

Thank you so much

Reply With Quote
Old 05-13-2014, 04:52 PM
thiel2 thiel2 is offline
Join Date: Apr 2013
Posts: 352
thiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation points

Is your Lan or Wan port connected and accessible to the public internet?
Reply With Quote
Old 05-16-2014, 09:21 AM
richa164 richa164 is offline
Join Date: Oct 2013
Posts: 131
richa164 has 23 reputation pointsricha164 has 23 reputation points

you could well be getting hacked with phone manager as suggested above , or simply you may have somebody with the monitor application playing games and activating buttons ,,,,to prove this run monitor set it to log to file and get people to log the date and time so you can then look at the monitor logs to see what is going on ...granted a lot of data to go through but a sure fire way to know what is happening.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 06:52 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.