Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 12-03-2014, 02:12 AM
chlain chlain is offline
Aspiring Member
Join Date: Dec 2013
Posts: 2
chlain has 10 reputation points
Default Proactive contact - Analyst reports show data incorrectly

Hi All,

We encounter some issues on analyst reports.

1. the performance report shows a job was joined by an agent that has not working on that day.

2. Dialer monthly report shows the transactions on Sat/Sun day which is off day.

3. the performance report shows an agents who are already not working and removed out from available pool.

Anyone gone thru above anyhow? Seek help and appreciate.
Reply With Quote

analyst report, dialer, proactive contact

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 12:46 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.