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Old 07-12-2012, 11:52 PM
shpik shpik is offline
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Default Can't get Sold-To number

We asked our supplier for a Sold-To number, they requested it from their supplier and they refused to give it to us. Without this number we can't get updates for the communication manager. What can we do in this situation? I found that almost every action on the support site requires Sold-To.
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Old 07-17-2012, 09:50 PM
shpik shpik is offline
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We really bought our equipment from Avaya. I suspect one of suppliers are lying to us due to internal conflicts. Is there an official complaint procedure and where should I write it to?
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Old 08-28-2012, 08:06 AM
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mmmackin mmmackin is offline
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Please send an email to Support@Avaya,com (Attention:Maggie) with the name of your company and your supplier, so we can investigate.

Maggie | Avaya Support Web Team | Avaya Client Services
For PRIORITY Service, create a Service Request online at [url]http://support.avaya.com[/url].
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Old 09-13-2012, 05:40 AM
richwallot richwallot is offline
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You can call Avaya if you are an Avaya business partner or end user, and they will help you find your Sold To. Avaya may ask for a letter from the end user authorizing the release of the information.
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