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Old 12-17-2013, 03:45 PM
edlau edlau is offline
Join Date: Oct 2011
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Default IPO Contact Store is not comprising wav files


Suddenly CS stops pulling wav files from VRL directory, and no records are shown on web administration page.

Files in VRL directory are present, and VMPRO and CS runs on the same server Windows 2008.

The message error in CS: Failed to compress audio file for recording. Reason: Not available.

Any help will be appreciated.

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Old 12-18-2013, 04:07 AM
bmandair bmandair is offline
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Default IPO Contact Store is not comprising wav files

Hi, please open a service request ticket with Avaya support so the problem can be fully investigated. Thanks.
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Old 07-11-2014, 02:10 PM
keife1 keife1 is offline
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I am having the exact same issue. processes 1000's of calls then just stops. any solution
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