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Old 05-14-2015, 10:53 PM
bucky101 bucky101 is offline
Join Date: Nov 2010
Posts: 71
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Default Stop Agent UI from Popping

Is there a way from stopping the agents UI from popping when a call comes in?

The agents do NOT like this as it disrupts their work and they can already here the phone ring which is fair enough
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Old 05-17-2015, 02:23 AM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
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what you can do is to use the contact bar in back ground, so the Agent can go on working in the application.
how to configure: minimized the User Interface, move the minimized view with gripper to the edge where it is less disturbing. Right mouse click on the gripper and unmark the Option "Always on top". From now on the contact bar opens behind the currently active application
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Old 02-21-2016, 02:42 PM
bucky101 bucky101 is offline
Join Date: Nov 2010
Posts: 71
bucky101 has 11 reputation points
Default Stop the pop

Thanks for that info. This request how been asked of me again, is there any new way of preventing the UI from popping on an incoming call?
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