Avaya Support Forums  

Go Back   Avaya Support Forums > Telephones, Adjuncts, and Adapters

Thread Tools Search this Thread Display Modes
Old 06-19-2012, 11:46 AM
ckorsgaard ckorsgaard is offline
Aspiring Member
Join Date: Jun 2012
Posts: 1
ckorsgaard has 10 reputation points
Default Soundstation 2 will not terminate or hang up a call

I have a Sondstation 2 Polycom for Avaya that is compatible with a DEFINITY system. The station is plugged into a digital line (PBX) and has been working correctly for 6 months. A user disconnected the phone from its station and plugged it into a digital port on the wall directly. After the unit was plugged back into the base station the system would not hang up a call in the normal way using the phone or cancel button. To terminate a call it is necessary to unplug the station from it's base and plug it back in after a few seconds. I tried disconnecting the phone from its extension using the key codes and then re-connecting, but that didn't fix this issue. I tried disconnecting the phone from its extension via the DEFINITY console and then re-connecting, and that did not work either.

Any help would be greatly appreciated.
Reply With Quote

call problem, polycom, soundstation 2, terminate

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:15 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.