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Old 08-02-2017, 02:29 PM
vliegj vliegj is offline
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Default Callback request holding position in queue

Anyone has experience with the example in IPOCC R10 (Callback_QueuePosition).

In the readme file its specified that it holds the callers position in queue, and call them back when its their turn. But looking at the taskflow I dont see where its doing that.

Thanks
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Old 08-03-2017, 05:54 AM
kgerhold217 kgerhold217 is offline
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Default Look at IVR

It is in the IVR.
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Old 08-04-2017, 08:38 AM
vliegj vliegj is offline
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In the ivr there is an element with a callback time of 30mintes.

Where can i see that its triggering a callback when its his turn in queue?
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  #4  
Old 08-05-2017, 06:41 AM
kruegerb kruegerb is offline
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Default

In real time queue monitor you can see the virtual call with position and the cck-callback-validtime
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Old 02-14-2018, 07:38 AM
vliegj vliegj is offline
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When the callback is initiated im wondering which taskflow does it follow?
i want to know what agentgroup it will route to.
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