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Old 08-24-2015, 08:08 AM
vliegj vliegj is offline
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Default Last topic not showing in reporting

I have a IPOCC 9.07 and all calls go thru a main topic then a ivr to collect digits.
then the call will go thru a second topic depending on what the customer selected.

but when im generating reports I can only see the data from the calls form the main topic, not the last topic.

I changed the variable CCK_DisplayLastTopic to 1 but its still not showing data from the last topics.
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Old 08-28-2015, 03:37 AM
kruegerb kruegerb is offline
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the call coming via Topic-Topic callflow into 2nd Topic are counted in totNRR (not totNNew), or have a look in Counter totNIncomeLT.
when you interested in waiting time in the 2nd Topic, use the Counters like totTConvWaitLT (all Counters with Suffix LT)
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