Callback request holding position in queue

[vliegj]

Anyone has experience with the example in IPOCC R10 (Callback_QueuePosition).

In the readme file its specified that it holds the callers position in queue, and call them back when its their turn. But looking at the taskflow I dont see where its doing that.

Thanks

[kgerhold217]

It is in the IVR.

[vliegj]

In the ivr there is an element with a callback time of 30mintes.

Where can i see that its triggering a callback when its his turn in queue?

[kruegerb]

In real time queue monitor you can see the virtual call with position and the cck-callback-validtime

[vliegj]

When the callback is initiated im wondering which taskflow does it follow?
i want to know what agentgroup it will route to.