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Old 09-25-2014, 07:14 AM
ghall1 ghall1 is offline
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Question Queue position with estimated time to answer

I have a working call flow that plays the caller their queue position and the customer also wants to play the caller the esitmated time to be answered, is this possible with IPOCC?
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Old 09-25-2014, 11:27 PM
kruegerb kruegerb is offline
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yes, there is a call tag Mon_AvgTConvWait to get this value.
assign Mon_AvgTConvWait as variable with value 0 at the considered topic. This value will be regulary actualized by the monitor_Srv. When a call came into this topic, automatically a call tag c."Mon_AvgTConvWait" will be assigned to the call with the actual estimated waiting time in the topic
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