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Old 11-16-2015, 03:02 PM
ghall1 ghall1 is offline
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Default Topic Priority Setting

Topics have a priority setting which is set to 0 in default.
The configuration manual states the below:
"Priority
You can assign a priority to a topic. This priority is evaluated only if the IP Office Contact Center server handles call routing. You can set the priority between 0 and 100"

Before I change 140 topics, can anybody confirm if 0 is the lowest priority & 100 the highest?
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Old 11-16-2015, 05:11 PM
mnorst mnorst is offline
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Quote:
Originally Posted by ghall1 View Post
Topics have a priority setting which is set to 0 in default.
The configuration manual states the below:
"Priority
You can assign a priority to a topic. This priority is evaluated only if the IP Office Contact Center server handles call routing. You can set the priority between 0 and 100"

Before I change 140 topics, can anybody confirm if 0 is the lowest priority & 100 the highest?
I have flows using priority 1 and 0 where the Topics with 1 get calls before 0 so I would say that 100 is the highest. That said, you should probably set one with priority 1 and verify it gets answered first in your environment before changing all of the topics.
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Old 11-16-2015, 10:49 PM
george6 george6 is offline
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Topic with highest priority will get preference. So 1 > 0
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Old 11-17-2015, 12:23 PM
ghall1 ghall1 is offline
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Thanks for the replies mnorst & george6
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