Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-21-2013, 11:18 PM
vicm vicm is offline
Aspiring Member
 
Join Date: Aug 2013
Posts: 2
vicm has 10 reputation points
Default backup BCM50e

BCM50e v1.00.2.04.g
Element Manager 62.0.0
If you try to perform a backup, after about 5 minutes I get an error, lost contact with the station "The device connection has been lost" and then hangs indefinitely window "Call Detail Recording: Gathering data".
After the forced closure of Element Manager, retry backup immediately gives the error "Device component is restarting. Please wait 5 minutes and try again"
After this only helps restart the station. If you try to make a backup after restart all over again.
The logs says that the CPU load exceeds 98%

How to solve the problem?
Reply With Quote
  #2  
Old 08-22-2013, 01:34 PM
clary clary is offline
Member
 
Join Date: Apr 2011
Posts: 3
clary has 10 reputation points
Default

Do you have the latest patches installed on this system
Reply With Quote
  #3  
Old 08-22-2013, 10:30 PM
vicm vicm is offline
Aspiring Member
 
Join Date: Aug 2013
Posts: 2
vicm has 10 reputation points
Default

patches have not helped
Reply With Quote
Reply

Tags
backup, bcm50e

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 06:18 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.