Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-28-2010, 12:45 PM
diani diani is offline
Aspiring Member
 
Join Date: Apr 2010
Posts: 1
diani has 10 reputation points
Default where can I find meaning of STATE in BCMS Split Status

In the BCMS Split Status screen, there is a column for STATE. Where can I find the meaning of those states? A particular manual or something?
Reply With Quote
  #2  
Old 05-04-2010, 12:53 AM
alexsafonov alexsafonov is offline
Hot Shot
 
Join Date: Feb 2010
Posts: 10
alexsafonov has 10 reputation points
Default

you can use doc 07-300061 "Avaya Communication Manager Call Center Software
Basic Call Management System (BCMS) Operations"

As for your question: State - The current work state for the agent. Possible work states are Avail,ACD, ACW, AUX, Extn, and Other. Unstaffed agents do not display on the report. When the system time is changed, agents are in the INIT state. Each agent remains in the INIT state until that agent takes a call or pushes a work mode button.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 01:00 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.