Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Thread Tools Search this Thread Display Modes
Old 11-05-2013, 11:26 AM
tomfarrell tomfarrell is offline
Join Date: Mar 2013
Posts: 7
tomfarrell has 10 reputation points
Default Nusiance caller

I work for a city government and we are having a little trouble with some nusiance calls from one of our citizens.
The caller is dialing random numbers in city government and venting his dis-satisfaction to whomever answers the phone.

Is there a way to block or re-direct calls from this person ?

I am thinking that since we know the incoming caller id, can we route based on that ?

I am aware that you can block a call to a station based on the ANI but I don't know how to block that ANI from an trunk. The caller keeps calling random stations.

I assume that if we can figure out a way to re-route this person's calls, they will soon figure it out and simply block their caller id.
I have a request in to our carrier (ATT) about blocking calls from that phone, but usually that requires supeona or criminal actions.

Anyone have any ideas ? Thanks for reading.
Reply With Quote
Old 11-07-2013, 07:51 AM
tomfarrell tomfarrell is offline
Join Date: Mar 2013
Posts: 7
tomfarrell has 10 reputation points

ATT has replied that they cannot block incoming call based on ani on their PRI trunks.

Anyone have an idea how to do it using the Avaya cm ?
Reply With Quote
Old 11-07-2013, 12:58 PM
huttonj huttonj is offline
Aspiring Member
Join Date: Jun 2012
Posts: 1
huttonj has 10 reputation points
Default Try EC500

Consider the legal implications of what you are thinking of. When satisfied, try this, Assuming you have a Definity or CM product, and if you have EC500:
Create a COR that is totally restricted: No incoming calls, no outgoing calls.
Create an xport station with that cor. say 2345
Associate the ANI if your caller with ext 2345 :
change off-pbx-telephone station-mapping 2345
2345 is the extension, Application is EC500, skip dial, skip CC, their ANI is the Phone number, trunk selections in ARS, config set 1

If caller is coming in on ISDN or SIP, the PBX will associate that call with the station. The station has no permissions, and pbx returns denial to the LEC.
Reply With Quote
Old 11-12-2013, 08:03 AM
tomfarrell tomfarrell is offline
Join Date: Mar 2013
Posts: 7
tomfarrell has 10 reputation points


Thank you. I will try this and reply back.
Reply With Quote
Old 11-15-2013, 11:36 AM
pshook pshook is offline
Aspiring Member
Join Date: Jun 2011
Posts: 1
pshook has 10 reputation points

You might want to try SecureLogix. They make a great voice firewall to protect Analog, PRI, or SIP. We can redirect calls based on their caller ID so no matter what number they call they get security department.
Reply With Quote
Old 12-26-2016, 07:59 AM
morri234's Avatar
morri234 morri234 is offline
Hot Shot
Join Date: Aug 2015
Location: Wolfeboro, NH
Posts: 21
morri234 has 10 reputation points

I, too, need to block a nuisance caller. My system is IPOffice 9.1.8.
I associated the caller's 10 digit phone number with a shortcode and choose barred. That hasn't stopped my caller.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 08:20 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.