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Old 05-13-2011, 02:00 AM
mctrung mctrung is offline
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Default License for CCT customized apps
Hi

I want to develop customized CCT applications to coexists with Agent Desktop (CCAD). The CCT will use the same username/password with the Agent desktop and will handles popup for incoming contact.

The question is: Do I need any (extra) license for this? Will it double the agent count (as in the case of CCE)?

Thanks & regards
Trung
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