Your Opinion Matters:Please Join Us for an Individualized, 45Minute Usability Session

[Forum Administrator]

As part of ongoing improvements to the Avaya Support website (support.avaya.com), Avaya will soon offer several web-based features to improve our service to clients. These include:

· A Total Service Outage link for quick Service Request creation and immediate agent escalation and response within 15 minutes.
· A variety of support “channels” that allow you to interact real-time with a support agent on the web site in the manner you prefer to discuss details and status of an open service request.
· Over the coming months, you’ll see these options becoming available from support.avaya.com:

o Prefer to talk by phone? Select “Web Talk” to connect by phone to an Avaya agent directly from your personal computer.
o Multi-tasking and want to chat in the background? Select “Web Chat.” In some instances, your chat will escalate immediately to a live agent, bypassing the Avaya virtual agent.
o Prefer a face-to-face interaction with your Avaya agent? Select “Web Video.”

From April 10-16, we are scheduling individual, 45-minute sessions to review these coming changes and get your candid feedback. Your preferences will be critical to shaping how these features are presented for easy use.

How Can You Participate? Please email support@avaya.com no later than Wednesday, April 10. Indicate your interest and phone contact information. An Avaya Support Representative will call you for scheduling and to provide virtual conference dial-in information for the design review.

Thank you in advance! We appreciate your time and look forward to hearing from you.