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Old 10-15-2018, 03:24 AM
bordob bordob is offline
Join Date: Mar 2017
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Default IP Office - ICR Tag

Hi All,

We have recently moved from a CS1K to an IPO but currently having an issue with the incoming call route tagging.

The tagging works as expected normally, on the phone it shows the Tag text on an incoming call. The issue is when the caller's ID is withheld, instead of the tag displaying on the phone it displays the word "ANONYMOUS" . Is there any way to remove this so it shows the tag still on withheld calls?

Maybe worth noting we use ISDN into IP500's

Many Thanks in Advanced!!

Last edited by bordob; 10-15-2018 at 03:27 AM. Reason: More Info
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Old 10-15-2018, 05:38 AM
markgallagher markgallagher is offline
Join Date: May 2010
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markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points

Have a look at the System | Telephony | Default Name Priority setting and see if changing it makes any difference.
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ipo icr tag anonymous

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