Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > IP Office Contact Center
Reload this Page IPOCC 10.1.2.3 Calls stuck in queue and won't go to available agents
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-05-2020, 09:15 AM
nnoosa nnoosa is offline
Aspiring Member
  
Join Date: Mar 2020
Posts: 2
nnoosa has 10 reputation points
Unhappy IPOCC 10.1.2.3 Calls stuck in queue and won't go to available agents
As the title said, calls got stuck in the queue even thought there are available agents in the topic. As you can see in the attachment, on the real-time dashboard shows all agents as absent while Agent2 is actually available. I'm running one IPOCC UI on the server (as Admin) remotely and another one on a PC (as Agent2) in the screenshot. It seems that the time in Agent Statistics doesn't work as well. I can right click and choose Login for Agent2 and it works fine but still shows as absent.

My IPO is version 10.1.0.7 build 4 and IPOCC 10.1.2.3

Your help is very appreciated.
Attached Images
File Type: jpg Webp.net-resizeimage.jpg (67.4 KB, 8 views)
Reply With Quote
  #2  
Old 03-10-2020, 12:46 AM
nnoosa nnoosa is offline
Aspiring Member
  
Join Date: Mar 2020
Posts: 2
nnoosa has 10 reputation points
Default
Found the solution!!! Just uninstall Java Runtime on the IPOCC Server, that's it.
Reply With Quote
Reply

Tags
agent status, ipocc

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 06:47 AM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.