IPOCC Call Back IVR not working

[verma62]

Dear All,

I am trying to use the call back IVR in IPOCC example folders but not getting call back on destination number.

There are no errors coming while connecting to database and all the entries are made as well in two tables still outbound call is not coming.

Need help!

[oiduran]

Hi there,

I'm interesting with your case, colud be send me the ttrace and It's possible a backup of IPOCC.

[bennylu]

I imported the Task Flow & IVR from the sample and it works. The problem I have is the same numbers have been called back multiple times. Every time the agent logins, it starts to call back the number that has been called back and entered job code.

[kruegerb]

@bennylu: avoid multiple calling
1. Agent has to qualify call job with RPC, than ghe call is marked as ended
2. In case agent will not qualify explicitly, configure in the dial parameters for the topic: number of dial attempts in closure case = 1

[verma62]

Hi kruegerb/bennylu,

Thanks for your response.

I m really surprised why it is not working, as entries are made correctly in the database tables. I have manually validated these.

I will definately send you the ttrace at the earliest, also what do you mean by backup of IPOCC? is it DB backup or something else.

Also in a different post related to call back (https://support.avaya.com/forums/showthread.php?t=6407) you have shared call back example in zip file. Should I try that first?

Thanks

[kruegerb]

yes. please try the new IVR script, in the other thread I have attached the actual version, there are some improvements

[verma62]

Thanks, it worked now. Only thing I had to made is insert the proper campaignid(configured in dialer) instead of default topic id from where calls are coming.

I have shared the detailed explanation on thread where you have shared the updated code.

[cdele]

what is the meaning of this number

updatecount 23104002

inside odtrigger

[gk4]

Please send the campaignid you configured for call back

Originally Posted by verma62

Thanks, it worked now. Only thing I had to made is insert the proper campaignid(configured in dialer) instead of default topic id from where calls are coming.

I have shared the detailed explanation on thread where you have shared the updated code.