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Old 08-02-2011, 05:56 AM
dfendom dfendom is offline
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Default AACC6.2 plus IM and ME6.1

Trying to introduce an AACC 6.2 server with External Instant Messaging add on (Multi Media only no voice) into an existing ME 6.1 environment, however it's been suggested that I need to route my agent voice calls through AACC 6.2 in order to get External Instant Messaging to work which I don't want to do as I want to leave all voice calls on ME6.1. My view is that External Instant Messaging is not a voice call albeit it would need to use a SIP connection coming from the ME 6.1 environment. Any one got External Instant Messaging working on AACC without routing voice calls through AACC.

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aacc, instant messaging, me 6.1

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