Using Light Bulb and Thumbs Up

[micwood]

To make it easier to know if a thread has answered or solved the question or problem posted, we encourage the use of the “Light Bulb” icon , and the “Thumbs Up” Icon when posting.

1) When you think your post answers a thread’s question or solves the problem please use the “Light Bulb” Icon (Solution Delivered) for your post.

2) When a previous post has answered a thread’s question, or you’ve implemented the solution provided and it worked, and you want to post back to the thread to confirm the answer or solution, please use the “Thumbs Up” Icon (Solution Confirmed) for your post.

=Solution Delivered (i.e. you think your post is the answer or solution)

= Solution Confirmed (i.e. you are confirming that a previous post answered the question or solved the problem)

To find and use these Icon’s:

1) Once you select the , or click Quick Reply and choose


2) You will see a text input box with radio buttons below the text input box
a. Select the applicable Radio button associated with the Icon you should use

Questions?

Feel free to email micwood@avaya.com or kcsteam@avaya.com