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Old 03-17-2022, 12:32 PM
khan886 khan886 is offline
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Default Avaya one-x issue - customer can't hear agent while agent is using VPN from home

Avaya one-x issue - customer can't hear agent while agent is using VPN from home.


any ideas on what the fix for this issue could be? There are no issues connecting from the office.

We have tried replacing the user's computer. We have taken a look at the symantec logs/firewall/vpn logs. Everything seems to point this to being an issue on the PC/laptop side.
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