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Old 09-26-2015, 03:09 AM
ksytdy ksytdy is offline
Join Date: Sep 2015
Posts: 3
ksytdy has 10 reputation points
Question CSM Supervisor: how to prevent pop-up windows

Hello guys!
I would like to ask for your advise.
I created an excel VBA macros that every hour automatically launches *.acsup scripts that change agents' AVAYA skills following our call center schedule.
Everything works fine until the script is being launched while the agent is in BUSY staus (on a call). In this case CMS Supervisor opens a pop-up window with the warning message:
"The requested operarion cannot be performed. The request is waiting until the agent is in status of breack or AVAL."
Only after I agree (press OK on the pop-up window) with the warning message the script switch the requested skill as expected. Otherwise the process just hangs waiting for someone to press OK and doesn't switch the skill.
What I need is to prevent the pop-up windows from necessarily being accepted: don't pop-up the windows or just automatically agree with them.
Any ideas on how to solve that?
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Old 09-30-2015, 11:48 PM
shaikht shaikht is offline
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points


CMS Supervisor will be popping up warning whenever agent is not in avail mode and not able to change the skill.

I think you need to improve macro to handle it.

I hope it helps.
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acscript.exe, pop-up, popup, switch skill, window

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