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Old 09-26-2015, 03:09 AM
ksytdy ksytdy is offline
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Question CSM Supervisor: how to prevent pop-up windows

Hello guys!
I would like to ask for your advise.
I created an excel VBA macros that every hour automatically launches *.acsup scripts that change agents' AVAYA skills following our call center schedule.
Everything works fine until the script is being launched while the agent is in BUSY staus (on a call). In this case CMS Supervisor opens a pop-up window with the warning message:
"The requested operarion cannot be performed. The request is waiting until the agent is in status of breack or AVAL."
Only after I agree (press OK on the pop-up window) with the warning message the script switch the requested skill as expected. Otherwise the process just hangs waiting for someone to press OK and doesn't switch the skill.
What I need is to prevent the pop-up windows from necessarily being accepted: don't pop-up the windows or just automatically agree with them.
Any ideas on how to solve that?
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Old 09-30-2015, 11:48 PM
shaikht shaikht is offline
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Hi,

CMS Supervisor will be popping up warning whenever agent is not in avail mode and not able to change the skill.

I think you need to improve macro to handle it.

I hope it helps.
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acscript.exe, pop-up, popup, switch skill, window

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