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Old 09-18-2017, 11:30 AM
truji23 truji23 is offline
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Default How to configure emergency button for AVAYA 9608

How to configure emergency button for AVAYA 9608 telephone, that when the button is dialed, a call is made but does not ring or make a sound
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Old 09-26-2017, 09:30 AM
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Solution Delivered Not Possible

The button is called "criss-alert." The whole reason for the button is to alert the station's user.
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Old 09-26-2017, 10:01 AM
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Sorry Bill but I think the request is slightly different. They want the user to be able to make/initiate a emergency call without any audio heard at their own end (but I would assume open mic), eg. a silent panic button. For example for a receptionist to alter other parties without the person threatening them being aware (assuming they didn't spot the single button press).
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Old 09-26-2017, 11:11 AM
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Solution Delivered Malicious Call Trace.

Quote:
Originally Posted by markgallagher View Post
Sorry Bill but I think the request is slightly different. They want the user to be able to make/initiate a emergency call without any audio heard at their own end (but I would assume open mic), eg. a silent panic button. For example for a receptionist to alter other parties without the person threatening them being aware (assuming they didn't spot the single button press).
I'm sorry friends. This is MCT (my bad). look in either Avaya AuraTM Communication Manager Feature Description and Implementation
or
Avaya AuraTM Communication Manager Screen Reference

for setting up MCT.
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Bill Marzahn
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Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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Old 09-26-2017, 11:46 AM
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Question Is there a Person Present?

I know of nothing that Avaya offers in the case of someone who is physically present with the user. In any case, it would not be smart to have a visable button to push. This is the purpose of hidden alert buttons in banks. I would install that one could reach under the desk. perhaps with a a knee or foot that would notify security (where the camera monitor are).

We have opted for locked doors that are covered by cameras. In that way entry is only given after that potential entrant explains the purpose for the visit. I our corporate office, there is a uniformed security officer at the entry point. Does this help?
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Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 09-26-2017 at 12:06 PM. Reason: missing detail
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Old 09-26-2017, 02:56 PM
truji23 truji23 is offline
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Thank you very much if I have to implement something similar is an alert nothing more to a security guard as this is wanted to place in a hospital
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Old 09-27-2017, 07:39 AM
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Solution Delivered What is the Situation?

Quote:
Originally Posted by truji23 View Post
Thank you very much if I have to implement something similar is an alert nothing more to a security guard as this is wanted to place in a hospital
It can be just as you say but probably not from your phone. To be clear this will be one of the dreaded "It depends" answers:
  • If a station dials 911, the system places the call to whatever agency is set to handle those calls. While this is happening, the console and one or more designated stations lights up and starts to produce a unique tone.
  • If a user activates a malicious call trace (MCT) either by pressing a button on the phone or entering a feature access code (FAC). The call is traced and a recording starts.
  • If there is a threatening or intimidating person present, the station or console user can activate a MCT or call 911. But this may not be a good option for a variety of reasons.
Moreover the employee may not want to do anything overt that could result in physical harm. In a case like this, a hidden and silent "panic button" may be a better solution. Panic buttons come is a variety of functions and features.

Your security supervisor should be aware of these. I hope this helps.
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Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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Old 09-27-2017, 07:43 AM
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Solution Confirmed Well Done Mark!

Quote:
Originally Posted by markgallagher View Post
Sorry Bill but I think the request is slightly different. They want the user to be able to make/initiate a emergency call without any audio heard at their own end (but I would assume open mic), eg. a silent panic button. For example for a receptionist to alter other parties without the person threatening them being aware (assuming they didn't spot the single button press).
Thank you for the "heads up" on this important topic. I always like to like to "Get it right." Much appreciated!
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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