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Old 06-30-2015, 11:47 AM
vdyke vdyke is offline
Join Date: Sep 2011
Posts: 5
vdyke has 10 reputation points
Angry Open / Closed Ticket Display

New website's display of open or closed call tickets sucks. There is no other word for it. Before I had a display that gave me the call ticket number, the Title I had given the call ticket, the platform, who was working on it, and the status. Now I get the call ticket number, who's working on it, and the status. When you have 10 call tickets and have ERS 4000, 5000, 8000, and VSP 4000, 7000, and 8000s it is tedious when you have to click through each ticket to find the one you want. I complained to my support engineer and the following day the display looked like the former website. Now it has reverted back and I can find no setting where I can restore it to show title & platform.

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Old 07-20-2015, 08:06 PM
smerrigan's Avatar
smerrigan smerrigan is offline
Join Date: Feb 2010
Posts: 6
smerrigan has 11 reputation points
Default How to see different views for Service Requests

Hi Victor -

We did not change anything and then re-implement it. There are two views for Service Requests - One on the dashboard at this link - https://support.avaya.com/support/dashboard.action. The other view is under Manage Service Requests at this link - https://support.avaya.com/service-requests/ - and provides more details. We also offer the option of using Advanced Filters on the Manage Service Requests page if you would like to see something different than the default of Open Service Requests for the last 30 days.

Let us know if you require additional information.

Thank you -
Sharon | Avaya Support Web Team | Avaya Client Services
For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!!!
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Old 05-04-2017, 10:22 PM
cartw7 cartw7 is offline
Join Date: Apr 2017
Posts: 57
cartw7 has 9 reputation points

Thanks for your response, smerrigan. We we're wondering the same, although it's not much of an issue for us. I appreciate the reference links you provided.
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