Avaya Support Forums  

Go Back   Avaya Support Forums > Enterprise PBX Communications Systems

Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 12-17-2013, 03:08 PM
ssmokinjoe ssmokinjoe is offline
Hot Shot
Join Date: Dec 2013
Posts: 17
ssmokinjoe has 12 reputation points
Question Using NS button on attendant console

Hi, we are on CM 6.3 and have an issue that I can't seem to get around.
When our main number is called the attendant (an actual person) answers the call. When she goes on break or goes to lunch I have it setup so that she activates the night-service feature and the calls are re-routed to our call center via a VDN that points to a vector. The issue is that when a caller zeros out of the call center menu and tries to get back to the attendant it just rings no answer. What I would like to be able to do is send them back to the call center after just a few rings. Thank you for your support and consideration.


Last edited by ssmokinjoe; 12-18-2013 at 06:37 AM.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:02 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.