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Old 05-27-2015, 03:04 AM
afella afella is offline
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Join Date: May 2015
Posts: 13
afella has 11 reputation points
Exclamation XT5000 with XT Desktop Server: License error 15003

I have these devices connected and configured:

* IP500 V2 (
* XT5000 (
* XT Desktop Server (

The XT Desktop Server's status page shows at the bottom:

15003 the license information could not be retrieved
I've already looked at this link:

I disabled the firewall before installed the XT Desktop Server and I have no antivirus installed on the server.

Licenses pages shows:
* Video HD 1080p TX/RX
* Controle Scopia
* Cryptage

When I try to connect from an XT Desktop Client I get the same error.
Could not retrieve license
Could not retrieve MCU license info
IO error while communicating with server at
I check port 3336 on and it's open.

How should I fix this error?
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