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Old 08-10-2017, 07:04 AM
grube11 grube11 is offline
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Default 9 prefix and affects on calling extensions

All,

I have been working a client who wishes to not use a "9" prefix when dialing outbound calls. After some research I have found several versions. I have tried the technique listed here (https://support.avaya.com/forums/sho...ternal+calling) using short codes in User Rights and had success.

However I have noticed interesting side effect. If I have extension that matches the first 3 digits of a local exchange. For example calling the seven digit outside line 725xxxx, the system will automatically deliver the call to extension "725" not waiting for the next four digits.
Also this technique limits the extension number quantity to 138 total and limits the number scheme range.

My question is how do I resolve removing the "9" prefix and prevent the system from immediately delivering the calls to an extension that matches the outbound call digits after the third digit is entered?

The system is IPO 9.1.7


Thanks!
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