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Old 02-10-2022, 08:30 AM
beal14 beal14 is offline
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Default Time Profile & Call Forwarding

Our company thrives on a "live person" answering the phone during work hours so we do not use the auto-attendant. We have 24 call paths through PRI's into our AVAYA system. Our office hours are 7:30 - 4:30 and after that I have a short code to "Set the Hunt Group out of service" and it re-directs the calls to an after hours dispatch service phone number. It's never been tested, but by doing so, is it only one call path for those that call? Or only limited by ATT our service provider?

Do any other business operate in this manner? We do not use Time Profiles but I was considering it, but was concerned about holidays, etc. and remembering to have that updated. I'm the only one with access and worried it wouldn't get updated regularly as it's not a routine task. Is there a short code to disable the time profile easily for others to use just in case?

Our other option is to use the ATT Enhanced Features and forward the calls there which would provide a multitude of call paths from what I was told? My problem with that is the EF website has been unreachable for me quite often.

Thanks for any info provided.
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