Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 04-07-2014, 10:47 PM
shaikht shaikht is offline
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points
Default Avaya IQ log collector tool

Avaya IQ log collector:

Collecting all logs from all components for a given time stamp of an issue is always challenging on IQ. Most times there is a miss either on a particular log or a time-stamp. Leading to iterations of log collection, increased resolution time and frustration.

Please use tool to collect the logs and share the details of logs whenver you are opening any SR with Avaya. It will save lot of time while resolving the issue.

Solution offered by IQ Log Collector
–Allows BB, BP or customer to collect all relevant logs at one shot
–Ability to collect logs as per the required time-stamp
–Reduces the time taken to navigate the product (and components) for logs
–Provides a UI for log collection
–Designed to reduce human error while collecting logs

Latest IQ 5.2 SP 5 Patch 1 includes the IQ Log Collector tool (Released on 17th of March 2014)
The patch is available in support site at: https://support.avaya.com/downloads/...eleaseId=5.2.x

Tool can be used on 5.1 version too. Please download the binary and save it under /opt/Avaya/CCR/bin. Script logutility.bin
should have avayaiq as owner and group. Permisisons for the script should be 755.

KB article SOLN244693 is created along-with the HELP documentation on this tool
Externally accessible article and is available at https://kb.avaya.com/kb/index?page=c...&id=SOLN244693
Attached Files
File Type: zip logUtility.zip (2.9 KB, 36 views)

Last edited by shaikht; 04-07-2014 at 10:51 PM.
Reply With Quote

avaya iq, log collection, logs, troubleshooting

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 03:40 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.