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Old 12-07-2016, 01:46 AM
tdamro tdamro is offline
Join Date: Jun 2015
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Post Automatic call transfer to IVR for Post Call Survey

Hi All,

Customer is interested on enabling post call survey for their call center, we are able to develop the IVR call flow for the survey but the agent needs to manually transfer the call the the required survey call flow. But customer is concern if for bad customer calls the agent will not transfer the call to the survey to avoid bad scores, Does IPOCC has a function to transfer the call automatically to the designated call flow as the CM platform can? Please kindly help advise. Thank you.
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Old 12-08-2016, 08:53 AM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
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it is not possible to hold the call in case one party has hanged off. this feature is only possible at CM and Integral Enterprise (I55) in CIE
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