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Old 02-05-2019, 09:15 AM
jones1116 jones1116 is offline
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Default WFO Applications
Hello


Can somebody help me understand what the options are in the WFO portfolio?

I’m familiar with ACR, QM and WFM, but not so much with the bits you can add on. e.g. is Knowledge Management part of the WFM suite or extra? Is there a doc anywhere that explains it all?


Many thanks
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Old 07-20-2019, 02:49 AM
mark05 mark05 is offline
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Post Check Avaya Sales Pages
If you have access to Avaya Sales portal, you can search for "WFO Solution Guide". It has documentation about the features.

https://sales.avaya.com/en/search-re...lution%20guide
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