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Old 09-29-2010, 11:44 PM
kajenvmv kajenvmv is offline
Join Date: Aug 2010
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Default IP office additional clarifications.


We are close to finish a deal with one of our customer, I need some additional information about IP office, Can you guys clarify this doubts ??

1 .Can we support a high availability deployment (active, standby) with IP office? If yes, do we need to buy all the licenses that were purchased for the primary box for the secondary box?

2. When we use Contact store for recording voice calls received by the Contact Center, what level for searching capability will we get? Will we be able to search for records by agent and by date? If you have any datasheets for the Contact store, could you share them with me?

3. If we require a CRM integration, where the agent will get a screen-pop with the customer information, do we only have to add the CTI license, or are there any additional licenses required?

Thank you in advance.

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