Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 05-30-2012, 01:32 PM
test92 test92 is offline
Aspiring Member
 
Join Date: May 2012
Posts: 1
test92 has 10 reputation points
Default Show info associated with incomming call's cellular number in Avaya Softphone

Hello All!

I'm not sure whether I've chosen the right forum and whether my question is right but anyway let my explain the situation.
In some company's dispatch center dispatchers use Avaya Softphone which is run on Windows XP. When other worker calls to dispatcher it would be good to view his internal id (which is used within the company) or some other small pieces of info. Is there an ability to associate some information with cell phone number of incomming call in Softphone and then view it once dispatcher receives call?

Thanks in advance!

Regards, Andrew.
Reply With Quote
  #2  
Old 05-31-2012, 02:16 AM
jhjain jhjain is offline
Aspiring Member
.
 
Join Date: May 2012
Posts: 1
jhjain has 10 reputation points
Default

I am not sure , What exactly you are looking for,
But if Service provider is sending the information (UUI) then in CM you can look for below parameters.

1>> Check the " UUI IE Treatment " in trunk group page.
2>> Assign a UUI-info button to the softphone.

Regards,
Reply With Quote
  #3  
Old 05-31-2012, 07:21 AM
mskinner mskinner is offline
Genius
.
 
Join Date: May 2010
Posts: 209
mskinner has 11 reputation points
Default

If EC500 is used, the dispatcher can receive the caller's extension number instead of the cell phone number. From the page 26 of the User's Guide at:

https://origin-support.avaya.com/css/P8/documents/100089112

Extension to Cellular provides an optional office caller ID feature. This feature allows your cell phone to function like your office phone when making calls to other parties connected to your office phone system.

Your system administrator configures your cell phone to send office caller ID. Once the office caller ID feature is enabled, when you call parties who share your office phone system, their screen displays your name and office phone number, not your cell phone number.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 01:49 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.