Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10-11-2011, 06:19 AM
jmazis jmazis is offline
Hot Shot
 
Join Date: Mar 2010
Posts: 21
jmazis has 10 reputation points
Default Voice quality issues on 9611G & 9621G

We have voice quality problem on Ip phones 9611G - 9621G.
Some times we hear noise ,curious sounds (as hammers) and robotic voice and other times have echo on line.All these problems observed on internall calls.
Additionally, we have low audibility problem (on far-end side) on external/outside calls for these type of Ip phones.
We have sniffer traces for internal call with issue but its clear (no noise,no jitter,no RTP packet loss)
I already investigate issues with Tier3/Tier4 on support.

Do you know/have similar issues for these IP phones (BP / customer)??

Regards
John

Last edited by jmazis; 10-11-2011 at 06:33 AM.
Reply With Quote
  #2  
Old 10-12-2011, 11:00 AM
gwebster gwebster is offline
Guru
.
 
Join Date: Mar 2010
Location: Ottawa
Posts: 141
gwebster has 25 to 49 reputation pointsgwebster has 25 to 49 reputation points
Default

Please ensure that you are running the latest service pack (H.323 6.0 SP5 = 6.020S as of 27 Sep 2011). If you are still having issues on that software, then contact your Channel Partner to have this investigated.
Reply With Quote
  #3  
Old 10-13-2011, 01:17 AM
jmazis jmazis is offline
Hot Shot
 
Join Date: Mar 2010
Posts: 21
jmazis has 10 reputation points
Default

All Ip phones running SP5..
We already investigate these issues with tier3/tier4 support.

John
Reply With Quote
  #4  
Old 10-25-2011, 12:19 AM
jmazis jmazis is offline
Hot Shot
 
Join Date: Mar 2010
Posts: 21
jmazis has 10 reputation points
Default

We changed cabling between Ip phones-LAN switches ,after few tests no problem exist!
the low audibility problem (on far-end side) on external/outside calls still exists..
Any help on this??

Last edited by jmazis; 11-03-2011 at 11:56 AM.
Reply With Quote
  #5  
Old 11-09-2011, 11:49 PM
raj3 raj3 is offline
Aspiring Member
 
Join Date: Nov 2011
Posts: 1
raj3 has 10 reputation points
Default 9641G phones

After loading the latest FW SP5 still the IP phones still hanging and low voice quality issue...is there any work around for this?
Reply With Quote
  #6  
Old 11-09-2011, 11:52 PM
jmazis jmazis is offline
Hot Shot
 
Join Date: Mar 2010
Posts: 21
jmazis has 10 reputation points
Default

You have low audibility/voice quality at near or far end side??
can you increase transmit db level through loss plan..I checked this but did not exist improvement..
Reply With Quote
  #7  
Old 11-12-2011, 11:09 AM
anoopa anoopa is offline
Member
 
Join Date: Aug 2010
Posts: 5
anoopa has 10 reputation points
Default

Dear all,

I do have same issue......pls let me knw any resolutiions..........
Reply With Quote
  #8  
Old 11-23-2011, 06:32 AM
jmazis jmazis is offline
Hot Shot
 
Join Date: Mar 2010
Posts: 21
jmazis has 10 reputation points
Default

We resolved low audibility issue with routing change.
Probably provider's issue..
Reply With Quote
  #9  
Old 12-22-2011, 03:30 AM
greliersa greliersa is offline
Aspiring Member
 
Join Date: Jan 2011
Posts: 1
greliersa has 10 reputation points
Default

Hi jmasis

Can you tell me what do you call routing ?
The routing on network ?

Thanks
Reply With Quote
  #10  
Old 12-27-2011, 06:21 AM
asiddi asiddi is offline
Whiz
 
Join Date: Jun 2011
Posts: 27
asiddi has 10 reputation points
Default

hi all.
m facing same issue with these phones....did anybody managed to find any solution to this?
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 12:28 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.