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Old 05-16-2016, 04:18 PM
ragust ragust is offline
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Default Avaya 9621 phone

Hi,

Need your help regarding 9621 phone, agent ID can't login. Please see trace below.

ime data

15:12:33 TRACE STARTED 05/16/2016 CM Release String cold-02.0.823.0-21388
15:12:39 active station 511042 cid 0x2db2
15:12:39 G711MU ssff ps:20
rgn:1 [10.30.210.131]:16726
rgn:1 [10.30.30.9]:16400
15:12:44 dial *216065
15:12:44 denial event 1378: No hunt grp for split idx D1=0x8c9e D2=0x2db2
15:12:47 idle station 511042 cid 0x2db2
15:12:54 active station 511042 cid 0x2db3
15:12:54 G711MU ssff ps:20
rgn:1 [10.30.210.131]:16726
rgn:1 [10.30.30.9]:16402
15:12:58 dial *216065
15:12:58 denial event 1378: No hunt grp for split idx D1=0x8c9e D2=0x2db3
VOIP data from: [10.30.30.9]:16402

The Hunt group is configured already as Skill.

Any inputs for this problem. Thank you so much.
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Old 05-19-2016, 07:00 AM
dupl7 dupl7 is offline
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Default 9621 Phone

Hi,

Just to make sure...Check you customer-options and confirm that EAS is enabled on the system...Then check the agent that you are logging in...On the second page of the agent...What is the skill number that you setup...If it is "21" ...go "change hunt 21" and confirm that it is set to skill "y"

I don`t think this is something to do with the phone but more to the licenses or configuration
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