Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-07-2014, 11:03 PM
bennylu bennylu is offline
Genius
 
Join Date: Mar 2011
Posts: 221
bennylu has 10 reputation points
Default How can I uninstall the IPOCC?

I have a new customer that had IPOCC 9.0.2 installed but have never been programmed because we were waiting for TAPI license. I tried to upgrade it to 9.0.3 but there is error messages for some modules. I think the best way is to uninstall everything but there has about 10 different IPOCC programs. What's the best way to uninstall them?
Reply With Quote
  #2  
Old 07-07-2014, 11:41 PM
marquardt marquardt is offline
Guru
.
 
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Use Control Panel

1. Administratiove Tools - Services
2. Stop Service IPOCC Watchdog
3. Control Panel - Programs - Programs and Features
4. Uninstall all IPOCC programs
5. For all Databases use Change - Remove
Reply With Quote
  #3  
Old 07-13-2014, 07:43 AM
perki12 perki12 is offline
Member
 
Join Date: Apr 2014
Posts: 3
perki12 has 10 reputation points
Default

What if the option for Remove is not there? It is asking for a Sybase DB login?
Reply With Quote
  #4  
Old 07-13-2014, 07:44 AM
perki12 perki12 is offline
Member
 
Join Date: Apr 2014
Posts: 3
perki12 has 10 reputation points
Default

Sorry that is for the indivudal DB's for IPOCC, not the SYbase.
Reply With Quote
  #5  
Old 07-14-2014, 11:02 PM
marquardt marquardt is offline
Guru
.
 
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Remove a Adaptive Server Enterprise installation

To remove the database, proceed as follows.
1. Remove all CIE database setups with the control panel.
2. Start
Sybase - Adaptive Server Enterprise - Server Config.
3. Mark Products -
Backup Server.
4. Click
Remove Backup Server.
5. Click
Ok. If several instances of Backup Server are present, then you must remove all.
6. Quit
Remove Backup Server! Continue? with Yes.
7. Quit
Exit SyConfig and ReBoot now with Ok.
8. Mark Products -
Adaptive Server.
9. Click
Remove Adaptive Server. If several instances of Adaptive Server are present, then you must
remove all.
10. Quit
Remove Adaptive Server! Continue? with Yes.
11. Quit
Exit SyConfig and ReBoot now with Ok.
12. Click
Exit.
13. Start the computer.
14. Start
Control Panel - Software.
15. Mark
Sybase Software Developer’s Kit.

16. Click
Change/Remove.
17. Follow the guide line. Click Next in all dialogs.
18. Mark
Sybase Adaptive Server Enterprise Suite.
19. Click
Change/Remove.
20. Follow the guide line. Click Next in all dialogs.

21. Delete the installation paths, e.g.
c:\sybase.
Reply With Quote
  #6  
Old 08-12-2014, 06:17 PM
sharm112 sharm112 is offline
Hot Shot
 
Join Date: Aug 2014
Posts: 20
sharm112 has 11 reputation points
Default Backup config?

How can i backup IPOCC ? I dont mean database but IPOCC configuration. Actually i want to backup existing config and then build IPOCC again and then restore that confi.
Reply With Quote
  #7  
Old 08-13-2014, 04:48 AM
christopherv christopherv is offline
Member
.
 
Join Date: Sep 2011
Posts: 8
christopherv has 10 reputation points
Default

The configuration is stored in the cc database, so backing up the database is the only way. The task flows and IVR scripts can be exported.
Reply With Quote
  #8  
Old 08-14-2014, 09:14 AM
marquardt marquardt is offline
Guru
.
 
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Backup cc and c3k - important

The configuration is in cc and c3k.
Backup both databases.

I you use the UM Archive also backup umarchive.

Also for adb.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 01:46 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.