Avaya CM/CMM 6.3 Voicemail Forwarding to inbox

[kbehun]

Hello,

We have just implemented Avaya CM/CMM 6.3 and want to configure voicemail to email inbox delivery. My preference is to have someone leave a message and then have CMM send it to the persons email address (e.g. first.last@company.com) Furthermore I do not want to configure the client in any way as I believe using an SMTP relay should handle this.

Steps taken so far.

Created email account e.g. (Avaya-voicemail@company.com) this account has SMTP relay access to send emails to all people in the company.

Please provide a link or document to walk me through the setup process.

[sunilkumarv]

Can you check if the attached file helps.

EMAIL FWD.docx

[kbehun]

Sunil,

Thank you for the document. I have made the necessary changes but it still does not come through. We are using Office 365. Will that make the configuration different? Something strange is the CMM does not appear as though it tried to send the message.

[kbehun]

Sunil,

I have made some configuration changes have been able to successfully show the CMM log to show a message was intended for delivery. We are Office 365, will I need to configure something in addition to allow it to forward?

[sunilkumarv]

we normally push the mails to SMTP mail gateway . I am not sure how this can be configured for cloud. if you have a SMTP mail gateway, you can configure that and CMM will always send the messages to this gateway node.

Regards
Sunil

[kbehun]

Sunil,

Thanks for the reply. I have an internal SMTP relay that we use for our scan to email feature can we configure for SMTP Relay?

[kbehun]

I am still looking for help on this issue.

[sunilkumarv]

You can still give a try with your internal SMTP relay, i think you may need to raise a Service request as this will need some analysis to isolate where it is broken

[michaeldubois]

Was anybody able to get this feature working with Office 365 and an internal SMTP relay?

I have a customer trying to do this on CMM 6.3 and it is currently not working. CMM seems to send the message to the relay but no message is received by the user.

[fazil3]

You can try these

1. Go to Messaging Administration > System Administration
2. Click Yes to enable automatic message forwarding
3. Click Save
4. Restart Messaging. This is service impacting, make sure to perform this under a maintenance window.

5. Go to Messaging Administration > MCAPI Options
6. Make sure Message Transfer is set to YES.

7. Go to the Messaging Administration main menu and select Subscriber Management
8. Select yes in the Trusted Server Access? field (under PERMISSIONS).
9. Select yes in the MCAPI Message Transfer? field (under PERMISSIONS).
10.
For CMM 6.3
a) In the Messaging Filter tab, enter the Forwarding Destination Address. e.g. johns@gmail.com
For CMM 6.2
a) Click Forwarding Rules
b) Click Add to add a forwarding rule
c) Enter the forwarding destination address. e.g. johns@gmail.com
d) Select Yes to keep the original copy of the message in inbox
11. Click Save to update this information in the system database.

12. On the Administration menu, click Messaging > Server Administration > External Hosts.
13. Enter the IP address, Host Name, and Alias of the external SMTP Server.
14. Configuring the Alias is optional.
15. Click Save.

16. Select from the Messaging Administration main menu under IMAP/SMTP Administration > Mail Options.
a) Select mailbox gateway (configured earlier as external host), so that CMM will send Emails to this server by default.
b) Make sure put the correct <server alias > here.
Note: The Server Alias must be different than customer's corporate email domain. e.g. If customer has corporate mail domain: avaya.com, they may provide something like cmm.avaya.com to use as CMM Server Alias. Also the external SMTP server must be configured to accept messages originated from this (e.g. cmm.avaya.com) mail domain.
17. Click Save.

18. Go to Server (Maintenance) > Network Configuration.
19. Verify customer's corporate domain is setup as DNS Domain.
Note: CMM needs to be able to resolve customer's mail server IP address through DNS (and this IP needs to be reachable from CMM through SMTP) in order for postfix to be able to route out messages accordingly. This can be confirmed with nslookup command or through diagnostics tool on the web