Marking inbound calls as correct or incorrect

[carrai]

Hello, I am reviewing if is possible for an agent that recieve a call, typify the call and this can be found in a historical report.
I have just found some similar for outbound calls with a button that indicate if the desiny is correct or fax, etc.

[kgerhold217]

You could use job code to track the reasons for the call. Then you could pull reports off of that information.

[marquardt]

The advantage of job codes is that the Agent can use more than one job code to qualify several points for one call.

[carrai]

Originally Posted by kgerhold217

You could use job code to track the reasons for the call. Then you could pull reports off of that information.

Thanks, I will try with job codes.