Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 02-05-2019, 04:59 AM
corre44 corre44 is offline
Hot Shot
Join Date: Jan 2018
Posts: 16
corre44 has 10 reputation points
Default 112 / 911 emergency question

Hi There,

Most of our customers are call centers and they ask us to block all outbound calls from extensions which don't have agents logged in.
But that conflicts with local law which clearly states that all phones need to be able to dial 911 or 112 calls. And the law even states that the person dialing the emergency number doesn't even have to dial an ARS access digit/string.
Simply dialing 911 or 112 should work.
So, all our customer's phones have COR 0 (FRL 0).
All our customer's PBX systems have a Route Pattern 1 with several trunk groups assigned to it and FRL 0.
All our customer's ARS is configured with "string-112, min-3, max-3, route-1, type-pubu".
This means that any station in the PBX can dial 0 (ARS access digit) and 112 and the call is placed.
The question here is: how can I make it work without them having to dial the 0 for the ARS? I saw something in a blog mentioning "ars digit-conversion" but I don't know how that works and when I try to set it up I get a "denial event".
Thanks in advance.


Last edited by corre44; 02-05-2019 at 06:51 AM. Reason: typos
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 12:27 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.