Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 08-26-2015, 08:41 AM
markstq markstq is offline
Join Date: Jul 2012
Posts: 3
markstq has 10 reputation points
Default IPOCC not delivering email to agents

The issue is emails are being “picked” up by IPOCC (as seen in the email Overview), but are not being distributed to agents. The error message we see in TT Trace is:

B4755m 10:34:43.183 TC_Warning 048.009.0968 Can't route document to user with mailsystemid 'Quotes1@bigsteelbox.ca'.
B4756m 10:34:43.183 TC_Warning 048.009.0968 GSI RouteMimeMessageToUser failed: Error 100000 at GetAddressByMailSystemId(mailSystemId=Quotes1@bigsteelbox.ca)
B4758m 10:34:43.183 ACTION_MSG Action::2 - Route Mime Message failed - 24.08.2015 10:34:43

I think the error message should probably say "can't route document with mailsystemid 'email address" to user, i.e. problem is with the systemid as opposed to the IPOCC agent (user).

Any suggestions will be much appreciated, thank you.
Reply With Quote
Old 08-27-2015, 05:50 AM
schopdekar schopdekar is offline
Join Date: Aug 2015
Location: Pune, India
Posts: 40
schopdekar has 10 reputation points

Which version of IPOCC are you using ?
Anything special about this email ? or are you getting this error for all emails ?
Is this email with an attachment ?
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 04:27 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.