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Old 06-02-2017, 07:29 PM
mcginp mcginp is offline
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Default plds smgr 7 or 7.1 download

I am currently running smgr 6.3 sp19 and have been trying to download 7.1 I keep getting blocked by plds. I upgraded smgr 6 license to 7 but it still will not let me download it. I've opened a case with plds but was wondering if anything had the same problem?
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Old 06-05-2017, 08:22 AM
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mlombardi1 mlombardi1 is offline
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Works for me using this link: https://plds.avaya.com/poeticWeb/esd...0085E22E1C1AF7

Download ID: SMGR71GA001
Filename: SMGR-7.1.0.0.1125193-e65-50.ova
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Old 06-05-2017, 02:50 PM
mcginp mcginp is offline
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maybe you can help me then. I have both support advantage and upgrade advantage so I should have no problem going from aura suite core r6 to r7. PLDS techs keep on saying i need license upgrade entitlements. which is really confusing because I have aura messaging mainstream licenses and I had no problem upgrading from r6 to r7. I have upgrade advantage on both aura messaging and aura suite core licensing.
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Old 06-08-2017, 12:14 PM
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Sorry to say this is probably something you'll need to report to your sales representative.
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Old 06-10-2017, 03:25 AM
johns1224 johns1224 is offline
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Thank you for providing the link, mlombardi1. It works for us.
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Old 06-27-2017, 08:06 AM
mcginp mcginp is offline
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So after a month of fighting with my business partner I was able to get the entitlement free of charge because I have upgrade advantage. They made the comment of I am the only end customer who has ever performed upgrades without the business partner involved. I found that part interesting.
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