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Old 05-07-2017, 11:38 PM
salee3 salee3 is offline
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Default IPOCC chat
Can you please tell me that in ipocc release 9.1 multicannel license must be required for agent and supervisor for webchat for customer. if i want to use internal chatting like agent to supervisor is it required any multichannel licenses? i dont want to use multichannel licenses for customer on webchat.

Please confirm me..
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  #2  
Old 05-08-2017, 11:58 PM
marquardt marquardt is offline
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Default Chat from Agent to Agent
Transfer from an Agent to another Agent or Supervisor or Topic:

Will be available with IPOCC 10.1.
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