Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-23-2018, 11:50 AM
mayem mayem is offline
Member
 
Join Date: Feb 2018
Posts: 6
mayem has 10 reputation points
Solution Confirmed Avaya System Manager and Session Manager test failure.

Hello everybody.
I need to know if there'ssomebody who can help me with some problems in our 4 servers: 2 -Avaya System Manager and 2 -Session Manager.
Two weeks ago, after a power failure, servers were forced out of service, electrical power was solved and the UPS now are ok, but our connections SIP are not functioning.
Replication>Synchronization is working fine with Session Manager.
from CLI, statapp command all services are UP.
From System Manager>System Tools>Maintenance Tests>Target System Manager-Execute All tests, gives a Failure in:
Test network connections to each Session Manager.

Target Session Manager1 and 2, Execute all Tests, return failures in:
Test Call Processing status Failure
Test Service Director status Failure
Test Service Host status Failure
Test SIP A/S Management Server status Failure

Also i can ping between 2 System Managers and 2 Session Manager

Thanks for any tip that can help me to know what is causing failures.
Reply With Quote
  #2  
Old 02-27-2018, 12:01 AM
green601 green601 is offline
Aspiring Member
 
Join Date: Feb 2018
Posts: 1
green601 has 10 reputation points
Default

Hi Mayem

Did you get a resolution for this issue? Was it certificate related?
Reply With Quote
  #3  
Old 02-27-2018, 01:19 PM
mayem mayem is offline
Member
 
Join Date: Feb 2018
Posts: 6
mayem has 10 reputation points
Default Hi Green601

Failure is still active and is not certificate issue, problem began after a power failure, forcing all servers to shutdown, Failover was affected in System Managers too.

Regards
Reply With Quote
  #4  
Old 03-01-2018, 08:16 AM
mlombardi1's Avatar
mlombardi1 mlombardi1 is offline
Genius
 
Join Date: Sep 2010
Location: New York
Posts: 396
mlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation points
Default

Are you absolutely sure the certificates aren't expired? That is a common problem.

Verify you can ping between the servers using hostname. You don't need to enter them into DNS but the server host files need to contain the mappings. Other things to try are running a database repair from the SMGR Replication screen or reinitializing the Session Mgrs using the SMnetSetup command. This should also redo trust management between SMGR and SM.
Reply With Quote
  #5  
Old 03-08-2018, 05:50 AM
mcginp mcginp is offline
Brainiac
 
Join Date: May 2014
Posts: 58
mcginp has 14 reputation pointsmcginp has 14 reputation points
Default

It definitely sounds like a certificate. Generally a server will continue to run on an old cert until a service is restarted or the server is rebooted.
Reply With Quote
  #6  
Old 03-08-2018, 06:05 AM
mlombardi1's Avatar
mlombardi1 mlombardi1 is offline
Genius
 
Join Date: Sep 2010
Location: New York
Posts: 396
mlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation points
Default

What version is your SM? This PSN may apply to you: https://downloads.avaya.com/css/P8/documents/101046468
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 06:40 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.