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Old 05-26-2019, 02:08 AM
mrazou mrazou is offline
Join Date: Sep 2018
Posts: 7
mrazou has 10 reputation points
Default Avaya IP office 500 E1 Direct outward dialling issue

Dear All,

Would you please advise about below issue in extension 800.

Recently we have configured the auto attendant on the system.

And we have configured the destination of incoming call rout for the extension 800 to Ring on the AA instead of the extension number itself as before.

If we called from outside to the DID number of extension 800, it is well working and we are hearing the AA, however when we are making external calls from extension 800, we are not getting the correct caller ID, we are getting the pilot caller ID.

If we modified back the destination of incoming call rout for the extension 800 to ring on the extension number 800 itself, it is well working and the caller ID is coming correctly.

Would you please advise about this issue, and how resolve it.

Your fast response is highly appreciated,

Thank you.
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