Can't Access Auto Attendant Settings

[quino12]

I need to re-record the auto attendant menu on my 1400 series phone. I should be able to access that menu by dialing the extension 7841, according to both the user manual and the IP Office Web Manager. However each time I try to reach it, I get the default message that the number can't be accessed.

One of my guesses is that my phone doesn't have the permissions to access that menu. I tried using IP Office Web Manager to give my extension "system access" on the user menu but it won't allow me to save that setting. None of the other extensions have system access enabled either.

That, or I might be missing something incredibly basic. Any suggestions welcome.

[thiel2]

Having trouble working out which version of IP Office you have, but based on your phone being a 1400 series phone, and the automated attendant recording code of 7841, I suspect you are using Basic mode.

There is actually zero information on Avaya's knowledgebase regarding setting up the auto attendants on Basic mode, but programming system parameters from a phone requires you to be on the 1st or 2nd extension port. So, I would check that you are using Ext. 10 or 11 to call 7841 to record the greeting. You can't grant system programming access to any other extension.

[markgallagher]

If its not Basic Edition but is an IP500 V2 using embedded voicemail, then the "Enable Local Recording" setting in the auto-attendant settings may be off.

[quino12]

Thanks for your help! I figured out that I just needed to dial it on intercom, not line 1. A bit of an embarrassing mistake, to say the least.