Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 03-10-2015, 08:39 AM
eyre1 eyre1 is offline
Aspiring Member
Join Date: Sep 2014
Posts: 1
eyre1 has 10 reputation points
Default AML AACC Email Contact is stuck in OPEN state.

What is the best way to recover or close the contact?

AAAD 6.4 agent's workstation restarted with an open e-mail. When the agent logged back into AAAD the contact was not in the Work Items list. The agent can search for and find the contact, but the only option available in the left pane is to open in Read Only mode.
Reply With Quote
Old 03-11-2015, 12:21 AM
vikramsg vikramsg is offline
Join Date: Apr 2011
Posts: 30
vikramsg has 11 reputation points

Hi There,

if you are seeing that the contact is stuck in open state (AAAD logs and CCT logs) then its probably stuck in CMF in open state. You can log a ticket with Avaya Support team to get this cleared from CMF. Currently there is no other option to recover from the system for such contacts.
Vikram SG
Reply With Quote

aacc, agent desktop

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 05:19 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.