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Old 01-16-2023, 06:46 AM
garrison1 garrison1 is offline
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Default AA Greeting Does Not Play When Called


I have an After Hours greeting that is not being played when callers call into the office after business hours. It is simply dead silence. I have setup the Time Profile for 4:31pm EST to 7:59pm EST > the After Hours time profile selected in Incoming Call Route > destination is AA:After Hours.

Additionally, I have also tried different time settings > no change.
I have set the Destination during the Business Hours Time Profile to AA:After Hours > called into the office > no change.

However, when dialing the After Hours greeting short code internally from my desk, I can hear the After Hours message.

Please help.

Thank you,
David Garrison
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greeting, ip office

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