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Old 06-14-2016, 01:38 PM
bkautz bkautz is offline
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Default WFO V15.1 Documentation

Does anyone know where I can get the Avaya WFO V15.1 documentation?
There is nothing on support.avaya.com (I was told by Avaya that customers are not allowed to have access to WFO documentation on the support website. Something about some licensing issue with Verint). I also can't find anything on PLDS.

I am not sure how Avaya expects their customers to upgrade to, or even USE, the software if they literally won't provide any documentation what so ever to their customers...
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Old 06-14-2016, 02:49 PM
dupl7 dupl7 is offline
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Default WFO documentation


Please see link below....All documents are there

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Old 06-15-2016, 07:50 AM
bkautz bkautz is offline
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As I already mentioned the support website has nothing on it. The only things I can find are SOLN articles. No official documentation what so ever.
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