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Old 05-10-2018, 04:15 PM
cahil14 cahil14 is offline
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Default CMS Error

Hi Team,

How can I resolve the issue below regarding a CMS ID login? I've already uninstalled/re-installed the CMS Supervisor as well as clear the cache. Have also change the settings of the server on the CMS Supervisor. Have also change the password multiple times and unlock the affected CMS ID.

"The server did not recognize your Login ID and/or Password, your Login shell is not set to CMS, or (V8 or later CMS only) cmsadm backup is running."

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Old 05-11-2018, 02:44 AM
hunte99 hunte99 is offline
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Hi Paolo,

Are you using a newly created user or one of the built in user accounts?

Consultant and Director at Grey Space - Avaya Contact Centre Specialists


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Old 06-19-2018, 11:50 AM
corne29 corne29 is offline
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What version of CMS did you install? R16 or R17? What version is actually running on the CMS server?
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Old 06-29-2018, 10:02 AM
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marzahn marzahn is offline
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Solution Delivered Is the CMS Server Build Correct?

Originally Posted by corne29 View Post
What version of CMS did you install? R16 or R17? What version is actually running on the CMS server?

When you installed the supervisor client, what server version did you specify. I see something like this when installing a 17.x supervisor client on a CMS 15 server. You can run the installation again to insure you designate the right server release.
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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